We strive to ship all orders within 1 business day from our warehouse located just outside of Buffalo, NY. All orders ship via USPS, UPS or FedEx. Free & Flat Rate Basic shipping ships via the most economical option with an average transit time of 2 to 5 days. Expedited shipping is generally 1-2 days faster. Express 2 Day Shipping ships via a guaranteed 2 day transit method (usually FedEx). Overnight shipping is available, please call for a quote.
Sirius Survival Returns
Our policy lasts 90 days from the date of delivery, unless otherwise specified. If 90 days have gone by since the date your order was received from our warehouse, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unworn/unused and in the same condition that you received it.
Custom made kits/items
Large (90 watt+) Solar Panels
To complete your return, we require a receipt or proof of purchase. The cost of return shipping is solely the responsibility of you, the customer. Exceptions to this policy may be granted if the item is defective or if you received the wrong item(s). Please contact customer service if this is the case. There are no credits, refunds or other costs that Sirius Survival and its entities will incur for you to return any item purchased from any of our websites.
Please include your invoice with your order, along with a note explaining your reason for returning the item(s). Please specify if you would prefer:
2) In-Store Credit (in the form of a Gift Card)
*If you would like to exchange your item for another of equal value, please list the item, as well as the size, color, etc. if applicable.
PLEASE SEND YOUR PURCHASE BACK TO:
9760 County Road
Clarence Center, NY 14032
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed for the subtotal of your order (we do not refund shipping costs) and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. Please note that depending on your credit card company and/or bank, processing time may vary.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Replacement is your only remedy under our warranty. Your only remedy under our warranty is the above mentioned replacement (up to 1 year from the date of delivery) of your eligible unit. Neither this warranty nor any other warranty, express or implied, including, but not limited to, shall extend beyond the max 1 year warranty period. Under no circumstances shall Sirius Survival be liable for any special incidental, indirect, or for any consequential damages. Any electronic item has a 90 day warranty period. User related damage is not covered and is up to our sole discretion.
Although our websites may provide shipping time frames, these are only estimates. They are not meant to be promises or commitments of arrival times. Please do not rely on them for your item to arrive according to those dates.. Shipping time frames vary depending on many things including how many orders we receive, status of inventory, service levels and more. Please be patient and we will contact you with a tracking number as soon as it is available. Sirius Survival and all related entities are not responsible and cannot be held liable for the timing and/or quality of any shipping services.
Sirius Survival is not responsible for any additional costs that may occur through duties, taxes, and any other fees that may arise due to international customs and shipping costs. You are purchasing our products knowing additional costs that may occur are solely the responsibility of you, the purchaser.
Limitation of Liability
You agree that you are using our services at your own risk, and that they are being provided to you on an “AS IS” basis. We are not liable, and you agree not to hold us responsible for any damages or losses, resulting directly or indirectly. Once an item is packaged and shipped, we are no longer responsible for any damages, shipping delays, or mis-handling on behalf of the shipping carrier. If you have questions or issues with your shipment, you must contact the shipping carrier, with the provided tracking number on your order.
Limitation of Promotional Items
Sirius Survival and its entities reserve the right to remove any additional promotional items mistakenly added or allowed to a single completed order.
Anyone who completes an order may occasionally be notified of special offers and promotions that we are running. Any customer may opt out and unsubscribe at anytime by clicking the link in the bottom of the emails sent to them or requesting us to remove them. Sirius Survival reserves the right to remove anyone from the email list at anytime.